Product Care

Before assembly, remove any transportation support and protection. Please assemble the furniture according to the assembly instructions which are located in the box. Please contact us directly or contact your H2 retailer if you cannot find the assembly instruction.

Do not operate the furniture if it is not correctly assembled. Bolts, screws and knobs can loosen after an extended period. This can create damage to the frame and instability to the furniture. Therefore, it is important to check and tighten all bolts, screws and knobs periodically.

Unless the furniture is fitted with castors, it is not recommended to slide or drag it. By sliding or dragging your furniture, breakage can occur. Never move the sofa or chair by dragging or lifting by the armrests: the correct way to move the furniture is by lifting it from underneath the base / arm.Protect the edges of your furniture while in transit.

Furniture with moving mechanisms should be operated with care. Sitting or standing on an armrest or a footstool is unsafe and never recommended. Keep chair seats and backs in an upright position when not in use.

Do not allow children to play with or near mechanized furniture or to operate mechanisms. It is recommended that you ask your H2 retailer for a complete demonstration of all the operating features. If you have any further questions regarding correct operation, please contact H2 Seating directly.

All H2 selected fabric and leather coverings are stringently tested to ensure the highest possible quality standards.

To ensure these coverings provide a long life, a number of precautionary measures should be taken.

When arranging furniture, it is important to protect it from extreme heat and cold fluctuations.  For example, damp conditions can cause mold. Hot radiators and other heat sources can cause color fading, as well as a drying effect that can add to the breakdown of protective finishes.

Prolonged exposure to sunlight will also cause damage and fading of all fabric and leather coverings.

Always keep your furniture away from heat and cold sources and do not expose your furniture to direct sunlight. It is also advisable to make sure the room’s humidity is at a normal level.

Do not use therapeutic wheat bags on the furniture. Wheat bags can overheat quite easily and cause damage to the furniture.

Keeping cushions plump and comfy is a simple procedure. Because they flatten to some extent after regular use and adopt the shape of the user, a regular fluff and rotate will ensure more even wear. If the cushions are reversible, turn them regularly.

If you purchase sofas that have a fiber, foam or down filling, it will be necessary to re-model or ”dress” them to ensure they return to their initial look, when they may have been compressed or altered during transit.

During the first months of use, polyurethane fiber padding tends to soften before permanently stabilizing. This setting may also create slight folds on the covering, which is a completely normal characteristic of the product.

While accidents can occur, planning ahead can avoid most costly mishaps. Buckles, belts, rings, studs on jeans and other objects can snag or tear even the strongest upholstery fabrics or damage or deeply mark leathers. Soiling and deterioration will also occur if pets are allowed to use unprotected seat covers.

Felt pads or rubber/plastic feet are recommended if the furniture is to be placed on wooden, parquet, tile, or other non-carpeted floor surfaces.

Premium leather hides used for upholstering furniture will exhibit non-uniform surface qualities, depending on the area of the hide from which they were cut. Pigment-dyed, buffed and embossed leather will obscure some of these natural texture characteristics. Variations in texture are not flaws and will not affect the leather’s durability.

Common surface variations include scratches, wrinkles and healed sores.

• Scratches from branches or stretch marks are smooth to the touch but may accept dye with slight variation to the surrounding area.
• Wrinkles vary from hide to hide. These natural folds highlight unique grain patterns.
  Healed  wounds and barbed-wire abrasions create an organic surface texture and one-of-a-kind authentic leather characteristics. These marks do not affect the durability of the hide.
• Veins, insect bites and uneven surfaces. Leather is a natural product, and the skin of an animal is affected by the climatic conditions.

We try to position the most visual irregularities on the back or on the outside of the furniture. Each hide is therefore individually cut and sewn. Our highly experienced craftsmen are applying decades of knowledge to provide you with fine leather furniture. 

Premium aniline and semi aniline dyed leather may further display subtle variations of color across the surface of the hide. When the hide is cut and sewn together on your furniture, care is taken to attempt to match adjacent pieces, but subtle color differences may occur. These are not sign of poor quality; in fact, they highlight the unique and natural quality of the best upholstery leather.

Be careful not to place your furniture near a radiator or other heat source. We recommend at least two feet (60 cm) of space between your furniture and heat sources to prevent excessive drying.

Natural leather will fade if placed in sunlight. To prevent fading avoid placing your furniture in direct sunlight by staying away from windows, doors and skylights.

Your new leather furniture will stay nicer if it is extra protected against staining caused by dirt, oil, water and alcohol. For the best result please apply a leather protection cream before use.

For minor or slight scratches on the surface, use a soft cloth or clean finger to gently buff the scratch. If needed moisturize lightly with distilled water to work scratches out. Remember that leather is a natural product and requires some care to maintain its natural splendor.

• Keep furniture out of direct sunlight and away from heat sources.
• Do not place furniture in high-humidity environments or outdoors.
• Dust and clean your furniture regularly, vacuum with a soft brush.
• Clean your furniture with a lukewarm clean cloth. Do not use household detergents or solvents.
• Prevent body oils, perspiration, and hair products from damaging leather.
• Wipe up liquid spills, stains, oil, cosmetics, and other dirt immediately.
• Avoid contact with chemicals such as paint, nail polish, alcohol-based cleaning gels, and strong detergents.
• Apply fabric or leather protection as needed.

For minor spills or soiled furniture, wipe of any excess liquid immediately with a clean absorbent cloth or sponge.

If necessary, gently wipe the area with a soft cloth with clean, lukewarm water and allow the area to dry naturally. Do not use soap or soak the stain heavily with water as this might cause more damage than the stain itself!

For butter, oil, or grease wipe off excess quickly with a clean dry cloth. Do not rub! Do not use saddle soap, cleaning solvents, furniture polish, oils, varnish, abrasive cleaners, detergent soaps or ammonia water.

After the furniture has been cleaned and have dried naturally, we recommend you apply leather protection cream.

If the stain persists, it is recommended that the leather be cleaned by a professional leather care specialist to avoid any potential damage to the leather.

Always try the cleaning method in a hidden area first. Cleaning products containing solvent, or abrasives should never be used. Use of fat-soluble detergents should also be avoided as these products can dry out the leather.

Arm and neck rests are particularly exposed to body oils and perspiration. This can lead to dark stains and collection of salt that will damage the leather. Chemicals from hair products, cosmetics and hand creams etc. can also result in similar damage. More frequent cleaning of these areas might be required.

Jeans, particularly when new, can cause discoloring. Pets should not be allowed to sit on leather furniture as they too can cause damage to the leather.

Particular care should be taken if you are taking certain medications (including, but not limited to; chemotherapy, blood pressure and heart medications). Some properties of these medications can be transferred through perspiration onto the surface of the furniture and cause stains or other damage. If you use these kinds of medications, we recommend that you increase the frequency of cleaning and protecting your leather furniture. Pay particular attention to arm and head rest, and other areas that experience the greatest body skin contact.

Dirt and dust left in the fabric leads to the breakdown of fibers and will contribute significantly to shortening of the fabric’s lifecycle.

Fabrics and microfibers will therefore stay brighter and wear much better a simple brushing and vacuuming once a week or at least once a month. Use a super-soft slightly damp cloth regularly will also reduce buildup of dust, body cream and perspiration.

A foam cleanser is recommended for a deeper clean 1-2 times a year. Contact your H2 Seating dealer for more information

Act immediately. Reduce the spill by working from the edge towards the center, in order to avoid spreading. Gently remove most of the dirt using a spoon or other blunt object, and blot immediately with a clean white cloth.

It is important to avoid rubbing the microfibers, especially when they are wet. For wet stains, absorb as much of the liquid as possible with paper towels or a soft cloth before starting the cleaning process.

Brush with a soft brush when the fabric is dry. Water-soluble stains can be removed by applying a lukewarm, water-soaked non-abrasive cloth with a very mild soap. If needed, act in accordance with the instructions listed below. If using a solvent, never apply directly to the stained part, but on a clean cloth. After applying the stain remover, remove with a clean, dry cloth, then brush in opposite direction to pile lay. Leave to dry and do not lean or sit on the damp part. When dry, use the vacuum cleaner with a soft brush attachment to restore pile.

IMPORTANT: If spills or stains are excessive, we advise contacting your retailer or professional upholstery cleaner, or use a specialized fabric cleaning agent. When cleaning it is essential to pre-test any cleaning method on an inconspicuous area to ensure that your cleaning agent and upholstery dyes are compatible.

The following treatments are recommended for localized stains:

• Cosmetics, ink, milk, cream, beer, egg, blood, chocolate:Generally, use water and neutral, mild soap only. Rub the stain with a clean white cotton cloth dipped into a solution of water and neutral very mild soap until the stain disappears.

• Lipstick, shoe polish, oil, fat:Immediately sprinkle talcum powder on the stain, then gently rub with a clean, white cotton cloth dipped into a solution of water and neutral very mild soap.

• Coffee and tea:Use a clean, white cotton cloth dipped into a solution of water and neutral very mild soap.

• Wine, liquor:Rub the stain with a clean, white cotton cloth dipped into a solution of water and neutral soap until the stain disappears. Alternatively, try with a cloth dipped into ethyl alcohol.

• Chewing gum: Swelling with ethyl alcohol, then to be removed mechanically.

Structural steel frame elements and wood frames are warranted against breakage for life to the original purchaser.

Lifetime warranty for frames is provided to the original consumer and only if the products is still upholstered with the original cover.

Molded foam cushions are warranted against collapsing for a period of ten (10) years.

Loss of foam resiliency should not be confused with softening of foam or stretched cover, which are results from normal use. Owners of upholstered furniture should also expect foam and fiber fillings to compact a little over time.

Functional and moving parts as well as recliner mechanisms including steel springs are warranted against breakage for a period of five (5) years.

Please note that this do not cover any form of minor sound and noise in the mechanism or unevenness when turning the swivel mechanisms. This is normal and the results of regular use.

Our Home Office Chairs and Executive Desk Chairs are equipped with a Class 4 gas lift. The gas lift mechanism is backed by a 5-year-warranty for durability and performance,  under normal usage conditions.

Warranty period for defects of actuators, electronics, massage and related parts are two (2) years.

Excluded from the warranty are immaterial defects or deviations in the properties and condition of the product, which are negligible for the value and intended use of the equipment. Replacement of spent batteries and rechargeable batteries and cables being cut/squeezed or another way damaged is also not covered by this warranty.

The wheels (castors) on the bases of our Home Office and Executive Desk Chairs are backed by a 2-year-warranty against defects.

H2 leather products are warranted against tearing and cracking for a period of two (2) years. H2 fabric products are warranted for a period of two (2) years against seam slippage, fraying, and dye transfers.

This fabric warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident.  The warranty does not cover normal fading, damage due to improper use of chemical treatments that are not endorsed by H2, damage from lack of required caution or regular care and maintenance. The warranty does not include claims for veins, wrinkles, natural markings from healed scars or variations in grain or color. These natural features are proof that only genuine leather has been used. The warranty does not include stretching of leather or fabric. This is normal and results from normal use. Exposure of leather and fabric to sunlight or extreme light sources will cause fading and damage and is not covered by the warranty.

All other materials, parts, components, and other furniture products not specifically included in the above Limited Warranties and workmanship are warranted against defects for two (2) years.

Note:

• Warranty is based on normal household use and extends only to the original purchaser through the retailer that has sold the product(s).
• The warranty does not apply if the furniture is used in commercial, contractual, lease-related, institutional or nonhome conditions.
• All our furniture is designed to suit a maximum user weight of 120kg/265lbs and any weight in excess will invalid this warranty.
• These warranties are additional to those warranties by any state or county where the purchase was done. In no way do the warranty restrict, negate, modify or limit any rights of the consumer under the laws where the purchase has been done.

H2 assumes no warranty obligations for defects arising from normal wear, accidents, acts of God, negligence, misuse, abuse, shipping/handling or alteration of the products. The warranty is void if the customer fails to perform routine maintenance as recommended, modifies the product or if the product is not installed and/or assembled and/or not used in accordance with H2’s assembly instructions and care guidelines

Proper cleaning and making sure all fasteners are tightened must be performed regularly. Check and tighten all bolts, screws and knobs every four (4) months.

Regular dusting with a damp, clean cloth and use of an approved leather and fabric cleaning and protection cream every six (6) months is required.

Soiled areas on leather should immediately be cleaned with proper H2 approved leather and fabric care and protection products. Use of any other leather and fabric treatment products will invalidate this warranty. Please ask your retailer for more information or a list of approved leather care products.

Warranty Conditions

Do not to remove cushion covers for dry cleaning or separate washing. Avoid using bleach, oily substances or strong detergents (including laundry detergent). Keep ink, body fluids, chemicals and sharp objects away from your leather and fabric. Exposure of leather and fabric to sunlight or extreme light sources will cause fading and damage.

Particular care should be taken if you are taking certain medications (including, but not limited to; chemotherapy, blood pressure and heart medications). Some properties of these medications can be transferred through perspiration onto the surface of the furniture and cause Stains or Damage. If you use these kinds of medications, we recommend that you increase the frequency of cleaning and protecting your leather furniture. Pay particular attention to arms and head rests, and areas that experience the most body contact.

Upholstery with moving mechanisms should be operated with extreme care. Do not stand on the chair or on the footstool. Do not sit or stand on the armrests. Keep the chair seat in an upright position when not in use. Failure to follow these cautions can result in injury. Please refer to assembly instructions, where applicable, for further information.

• Proof of Purchase: To file a warranty claim, you must provide the original sales receipt or invoice to an authorized H2 Seating retailer.
• Authorized Repairs: Faults or damage resulting from repairs by unauthorized persons or the use of non-original parts are not covered.
• Batteries: Batteries are only warranted if used with H2 Seating products. The use of third-party batteries with H2 Seating products may void the entire warranty.
• Exclusions: Warranties do not cover floor samples or products sold “AS IS” at the time of purchase.
• Coverage Limitations: The warranty covers the cost and shipping of replacement parts. H2 Seating is not responsible for additional costs incurred during repairs, such as service or repair charges.

Each H2 product is assembled slightly differently. With the products you will receive a set of intuitive and easy to follow instructions that guide you through the assembly process for your specific furniture piece.

H2 furniture can be disassembled for easier transportation. We do recommend you take extra care when disassembling your furniture. Rough handling may lead to damaging the product. 

The battery has no percentage display. You’ll notice slower performance as it runs low, and a buzzer will sound at 25–30% to signal recharging. While charging, the LED stays red and turns green at about 90%. A full charge takes 6–8 hours, depending on the battery capacity.

Use only the H2 charger, avoid letting the battery fully discharge, and recharge at least every six months if unused. Keep it away from heat or humidity. The standard pack lasts about 180 cycles, and the XL up to 260, depending on features used (e.g., massage, heating, USB ports).

Most importantly is to dust and wipe the surface of your leather furniture regularly, using a soft cloth with the addition of some Leather Cleaner if needed.

Direct exposure to strong light can cause any leather to fade, so always protect leather from direct sunlight or other intense light sources. Daily or weekly dusting and vacuuming with a brush attachment is recommended for normal maintenance of leather.

More information about Leather Care can be found under Service/Product Care.

Leather is a natural elastic material, and its shape reflects the amount of use. Just as new shoes need some breaking in, so does your leather chairs and sofa. This stretching is not a defect but an inherent natural quality of the leather. 

As you settle in to your leather upholstery, “comfort wrinkles” may appear. This is a natural part of the leather maturing process and is not considered a defect or a warranty claim issue by the industry. 

H2 Seating exclusively uses top-grain leather, sourced from premium tanneries worldwide. We offer a carefully curated selection of high-quality leathers, each with unique characteristics:

• Essenza – A durable leather with a protective top layer, ensuring easy maintenance and longevity.
• Aurora – A richly textured leather with a vivid appearance and a distinguished silky patina.
• Grace – A premium, soft, and comfortable leather with a modern, clean look.
• Noble – An exclusive, aniline-dyed, top-grain, pigment-improved upholstery leather. Slightly thicker than standard furniture leather, it maintains natural softness while offering excellent resistance to wear and tear.
• Vintage – A pull-up upholstery leather available in two distinctive versions, offering a unique aged appearance with deep character.

Each leather type is selected to ensure exceptional comfort, durability, and style, catering to diverse preferences and needs.

No, you do not need to register your purchase to activate the warranty. We keep things simple and transparent—there are no extra steps or hidden conditions. If you ever need to make a claim, just contact the retailer where you made your purchase. A dated proof of purchase (such as a receipt or invoice) is all that’s required. 

Our headquarters, along with our innovation, product development, sales, and marketing teams, are based in Norway. Production takes place in our fully owned, Norwegian-managed, state-of-the-art manufacturing facilities in Thailand.

Nordic Assembly Instructions

DOWNLOAD NORDIC ASSEMBLY

Modern Recliner Assembly Instructions

Download Modern Recliner Assembly

Comfort Assembly Instructions

Download Comfort Assembly

Office Assembly Instructions

DOWNLOAD Office ASSEMBLY

Dining Assembly Instructions

DOWNLOAD Dining ASSEMBLY

Sofas & Lounges Assembly Instructions

DOWNLOAD Sofas & Lounges ASSEMBLY

Wellness & Lift Assembly Instructions

DOWNLOAD Wellness ASSEMBLY